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Customer Service Representative

A Reputable Company - Cape Coast

Posted: Jun 28, 2020

Apply By Aug 10, 2020

Employment Type: Permanent/Full-time

Required Education: Diploma

Required Experience: 1 - 3 Years

Salary: Not Specified

Job ID: 48113

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Job Description

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person   Duties and Responsibilities .Listen, document, and help resolve conflicts with customers .Answer questions or handle complaints from customers .Field phone calls, emails, and chat requests .Provide information to customers about order status and product queries .Process customer orders/changes/returns according to established department policies and procedures .Work closely with the credit department to resolve disputed credit items   Requirements and Qualifications   High school diploma or equivalent Customer service experience a plus Experience with corporate phone systems or switchboard preferred Flexible schedule   Interested applicants should send their updated Cv to our HR Manager via email not later than 10th August 2020. Email address: oaklandconsul.career@gmail.comRegardsSani Bala

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